In light of the current situation, I am doing my very best to help you create the home you crave right now. I continue to experience a huge increase in orders from those choosing my products as one of the ways to make their home their own – and I am delighted that my products are clearly helping some people through these difficult times.
With the increase in demand, particularly on larger items or high-quantity orders, there are a few things I would like to make you aware of. My priority during this unprecedented time is to continue to provide awesome products and good service to all my customers, while ensuring I can take some time to take Fozzie for his walks and enjoy some snuggles too.
My response times to your emails could be slower than normal, so please bear with me. I aim to respond to all emails by the end of the next working day, but during busy periods it can sometimes stretch to 2 working days.
As you know, Ciseal is a tiny company of one which means I'm working hard to ensure you get your products as closely as possible to my published timescales. The growing pains are real, but welcome. I hope you understand in these exceptional circumstances that my response and delivery deadlines may slip while I navigate a growing business during a pandemic.
With best wishes,
Owner + Chief Plywood Bender